Privacy Policy

1 - Data Controller

Organisme : Dolly Arbaji, L’arabe maîtrisé
Responsable du traitement : Dolly Arbaji
Adresse : 94 rue Ernest Renan, 31200 Toulouse
Téléphone : +336 84 58 52 40
Email : contact@larabemaitrise.fr

2 - Data Collected

We collect the following information:
– First and last name
– Email address
– Phone number
– Emergency contact details
– Login and browsing data (IP address, cookies, traffic statistics)
– Information submitted through online forms

3 - Purpose of Data Processing

We use this data to:
– Respond to inquiries and deliver our training and translation services
– Manage administration, billing, and learner support
– Ensure proper monitoring of the learning process and communication with learners
– Compile statistics on site traffic and improve our website and services

4 - Legal Bases

Data is processed under the following legal bases:
– Contract: execution of training services
– Legal obligation: accounting and tax requirements
– Consent: newsletter subscriptions, non-essential cookies
– Legitimate interest: website security, continuous improvement

5 - Data Retention

Training/administrative records: duration of the course + up to 5 years
Billing/accounting records: 10 years
Marketing (newsletter): until unsubscribe request or 3 years after last contact
Technical logs/cookies: depending on type (see Cookies section)

6 - Data Recipients

Personal data is processed exclusively by Dolly Arbaji within L’arabe maîtrisé.
Other recipients may include technical service providers (hosting, learning platforms, emailing, payment) strictly as needed.
We never sell personal data.

7 - Transfers Outside the EU

If we work with providers located outside the EU, appropriate safeguards are applied (standard contractual clauses, equivalent protection). Details are available upon request.

8 - Your Rights (GDPR)

You have the right to: access, rectify, erase, restrict, object to, and port your data.
To exercise these rights, please contact: contact@larabemaitrise.fr

9 - Cookies

A banner allows you to accept, refuse, or customize non-essential cookies.
You may change your preferences at any time via the site or your browser settings.

10 - Security

We apply technical and organizational measures to protect confidentiality, integrity, and availability of personal data (access control, backups, encryption in transit, etc.).

11 - GDPR Contact

For any questions, please contact: contact@larabemaitrise.fr